Residents Guide

The Managing Agent provides GWFC with an estimate of annual service charges in advance, comprising annual costs, reserve fund contributions and management charges.

How the annual costs are split are detailed in your lease and summarised below:

Estate costs Costs relating to the estate as a whole (eg CCTV, gym, swimming pool). These are allocated to all apartments equally.

Block costs Costs relating to all apartments on a variable basis (eg common area cleaning, building insurance, door entry system). These are allocated to each core staircase, and then to each apartment on a square meterage basis.

Water Costs of communal domestic cold water consumption and standing charges. These are allocated to each apartment based on Thames Water Authority’s anticipated water consumption for a typical 1, 2 and 3 bedroom apartment.

Lift maintenance costs Costs relating to lift maintenance, repair, insurance and electricity. These are allocated equally to those apartments with lift access.

Car park costs Costs relating to the car park, including maintenance contribution to King and Queen Wharf. These are allocated equally to each car park space owner.

There is a Reserve Fund to which contributions are made annually to build up a reserves for longer term maintenance, such as external repainting of the building. Expenditure from this fund requires the approval of GWFC Ltd.

Residents of Globe Wharf pay for use of the King and Queen Wharf car park and swimming pool facilities.

We pay 47% of car park costs, apportioned on the basis of our use of 143 spaces out of 303. We pay 50% of pool costs.

There is currently no aerial for Globe Wharf (although this will be rectified shortly). An indoor aerial can be used but this can be hit or miss as to the picture clarity. When the aerial is connected, more information will be provided.

BT can provide phone and broadband connections, although you may not be able to get a very high broadband connection (with the excuse that you are too far from the exchange.

Virgin Media (ex NTL) provide digital cable and you can have telephone, television and broadband via a set-top box, for a monthly fee which varies according to the package of channels that you choose. Alternatively, you can use your own indoor aerial to get reception.

You do not need both BT and Virgin Media, you can choose either or, but with BT, a television service is not available.

Sky at present cannot be installed as the existing cabling is not of sufficient quality to justify the high cost of installing the dish. Sky+ would not be available to anyone is it requires two cables to your set-top box. High Definition (HD) would not be available either due to the quality of the cables. To upgrade the cabling would require massive internal work, either wall within every apartment having to be cut into or trunking to run from the cupboards outside your apartment to every tv socket. 

Since September 2004, a new service has been available offering digital television service, video-on-demand and always-on internet connection via a BT telephone line, with no need for an aerial. Some residents are already using it. However, this is not available to all apartments. It depends on “how far you are from the exchange”. For full details, go to www.homechoice.co.uk.

Common parts are to be free from obstructions and children are not allowed to play in them. 

Please refer to the Globe Wharf Pet Policy (here)

Barbeques pose a fire hazard to the building and are prohibited.

No, all common area and external landings are to be kept clear at all times. 

Yes, as long as the level of sound does not cause annoyance to others within the building. Singing and playing instruments is, however, not permitted between the hours 11pm and 7am.

It is extremely important to have these appliances serviced on an annual basis, not only from a health and safety point of view but also for the general well being of the building. If the hot water cylinders are not serviced, they tend to overflow. The effects can be seen on the outside of the building, causing an unsightly mess and damp brickwork in place, which will undoubtedly affect certain residents’ property. Leaks can also occur from badly maintained boilers and cylinders, causing damage and distress to other residents. If your rent out your apartment or are tenants, the boiler has to be serviced annually by law and you should be in possession of a Landlord/Home Owner Gas Safety Record issued by a Corgi Registered Engineer. 

All leaseholders are legally responsible for the maintenance of the boilers and hot water cylinders and they should be serviced, and a certificate issues, annually. 

The following companies have serviced properties in the building in a satisfactory way and are provided as suggested contacts:

Saglio Boiler Services Ltd 0208 698 9171

Mr Drabble 07813 800 004

Nigel Smith 020 8473 1976

Plant Plumbing 0208 694 0880

Skips are provided in the two bin stores on the ground floor, along with recycling bins. One is sited adjacent to Reception, near the front door, and the other is by the lift at the eastern end of the building. All food waste should be in tied bags. Waste should not be left on the floor, nor should bins be overfilled so that the lids do not close properly as this causes odours and attract flies and vermin.

The bins are emptied weekly and usually have sufficient capacity to cope with the demands of all residents. For oversized items requiring disposals, such as beds or sofas, contact the local authority (Southwark Council), who will arrange collection and disposal. See Useful Numbers section here.

Designated parking for Globe Wharf is provided under the neighbouring building of King and Queen Wharf. Spaces are numbered and are strictly allocated to the owners of each property. There is no visitor parking in the car park and you should not use a space that is not your own unless you have agreed it with its owner. Any vehicle which is not authorised to use a space may be clamped or towed and a fee will be charged for release.

Bicycles should be placed in the cycle racks provided (west end of the car park) or in your own car parking space. You are required to register your bicycle with King & Queen porters and obtain an orange tag.

Periodically, King & Queen will remove bicycles which are not tagged.

Motorbikes should be parked at the east end of the car park or in your own car parking space. King & Queen are initiating a registration scheme for motorcycles.

The pedestrian entrance for Globe Wharf residents is via an unmarked metal door at the north-east corner (riverside footpath) of the King and Queen Wharf development). You need to go down two flights of steps to reach the Globe Wharf parking level. Vehicle access is through an electronic gate from Rotherhithe Street, to the right of the King and Queen Wharf Porter’s Office. Drive down the ramp to the Globe Wharf parking level. To exit the car park, do not try to use the same gate. Drive to the opposite end of the car park, drive up the ramp and leave by the electronic gate at the western end of the King and Queen Wharf development.

The entry and exit gates have an electronic opener, activated by touching your security fob (the same one that lets you into the main Globe Wharf building) against the pad. Alternatively, you can buy a remote control device from the senior concierge on the Globe Wharf Reception.

In order to set up the door entry system on your phone, please contact Principia providing your phone number and a flat number.

The setup cost is £35.

The cost can be added to a service charge bill if you are are a lessee, otherwise please contact Principia accounts department to make a credit/debit card payment (0207 341 0220. Option 2).  

Once payment is received Principia will contact Anchor Doors to add your phone to the system. This process may take a few days.  

A kind note the phone number will remain on the door entry system until another £35 is paid for a new number to be added – we recommend using a landline number as this number is not normally taken with you to a new address should you move in the future (alternatively the £35 needs to be paid again to remove the old number).

The concierge staff in Reception play a significant role in the security of our building. They are on duty daytime and evenings daily and they deal with callers at Reception and monitor CCTV cameras in communal areas and on the pathways around the building. Outside their hours, the night porters at King and Queen Wharf help to keep an eye on things outside and in the car park. The work of the concierge teams in both Globe Wharf and King and Queen Wharf is invaluable in keeping the incidence of crime and vandalism to a minimum. However, we all have a part to play in keeping it that way. Globe Wharf is a Neighbourhood Watch area and all residents are asked to be security-conscious and to be vigilant about ensuring entry doors are kept locked and that only authorised visitors gain access to the building. Please don’t allow anyone to follow you in unless you are sure they are a resident and when entering or exiting the car park, please wait until the gates close before driving off.

Many apartments no longer have the original manuals showing how to operate built-in appliances such as the cooker, microwave, fridge/freezer, dishwasher, microwave and central heating.

The main pages for these appliances are being scanned so they can be viewed on this website. If you need them urgently in the meantime, contact one of the directors, who is likely to be able to direct you to a neighbour with a copy.

Globe Wharf collects, processes and uses some personal data, including but not limited to, name/s, home address/s, email address and telephone number.  Reasons for such processing includes, but is not limited to, the following:

1. To effect the logging and collection of packages delivered via the Concierge desk,
2. To support the effective management and maintenance of the building (e.g. Use of emails to provide updates to Owners and Tenants on major works)
3. To provide support – if and as required – to emergency services in the case of an incident in the building (e.g. fire)

If you have any further questions please come to see the Globe Wharf concierge team in reception or email us on [email protected].