Amanda York

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  • 2 May 2023 at 9:17 PM #1267
    Amanda York
    Participant

    Hello!

    The FB page was set up by one of our residents… I’m guessing that he might have left FB, I could be wrong but our messages about me walking his dog have vanished which could explain why you haven’t been added. I’m also certain that Andy or someone on the Concierge team is an admin.

    I’ve resided here coming up for 8 years and only know of this, FB and WA forums for Globe Wharf.

    Sunniest,
    Amanda

    15 January 2018 at 12:45 PM #716
    Amanda York
    Participant

    Dear Denis,

    Thanks for your support. It’s taking time as I have mobile phone records going back 2.5 years with zero assistance from Virgin and high mobile phone bills and time wasted to prove it.

    I shall do as advised. It’s beyond me how they’re able to get away with such behaviour!! Nightmare.

    Happy Monday folks.

    Amanda York

    14 January 2018 at 7:41 PM #713
    Amanda York
    Participant

    Thanks so much Denis. If only Virgin were as efficient as you!

    I did ‘threaten’ action over the phone and asked if there was another way to cancel rather than the phone and they said no.

    I’m now compiling my mobile phone records to them and will indeed write to them as you have suggested.

    Best

    14 January 2018 at 7:16 PM #711
    Amanda York
    Participant

    Dear All,

    Thanks for this feed as we’re trying to switch to Hyperoptic since my housemates don’t have a good signal at the other end of the flat, despite having two Wifi boxes.

    I have a question for Denis; would you be able to let me know why you sued Virgin? Reason I’m asking is that I am unable to get through to the team who cancels our contract… I go through the whole automated process, eventually go through to someone who puts me on hold. In December I was on the phone for an hour… just recently, half hour at a time. I have to call from my mobile and am self-employed and beginning to lose patience since 1. I’m unable to cancel our Virgin contract and 2. don’t have half hour spare at various times during the day and 3. my Vodafone mobile phone bill is almost double with all these calls to Virgin on hold.

    So strange… can anyone help? I’m going to call Citizen’s Advice tomorrow as my flat mate tried on her mobile; same issue.

    Thanks a lot.
    Amanda York

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