[Denis Mann]

Hi Amanda

Lazy company with appalling customer service and an unsavoury bullying attitude toward it’s customers.
Compile your records and detail and-don’t threaten-go straight to the Ombudsman. You will at least get an honest unbiased decision.
Forget the phone/calling Virgin. You are wasting your time and playing directly into their hands…

Denis

[Denis Mann]

Hi Amanda

I will give you a good initial tip….
Write them and simply state that you are taking your complaint to the Ombudsman. They HATE this, since there is a significant cost involved each time the OB is involved. You will almost certainly find that they become motivated at the mention…

You might also look at
https://www.moneysavingexpert.com/site/resolver.

Denis

[Denis Mann]

Hi Geoff

I’ve now had Hyperoptic installed…and bar some teething issues in the first week, it appears to be working pretty well.
Having sued and won a case against Virgin in the past, they wouldn’t be at the top of my shopping list…
Deceptive, untrustworthy shower! ;-0

Denis

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