Reply To: Door Entry System – how to set up

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£35 to simply change the number the machine calls is a rip-off, particularly as we already pay a yearly rental for the entry phone service.

I’ve had 3 different flats within GW and several new phone numbers while I’ve been in my current flat, so I reckon Pincipia/Anchor Doors have had well over £200 off me for changes which presumably only take a few keyboard clicks to make. It feels a bit like when your car insurance company charges you a £50 “administration” fee when you want to change something simple like your number plate.

Given the regular turnover of tenants in the building, I suppose it’s a nice little earner for someone though.

Surely we should be able to make one change a year, say, without further charge?