Reply To: Hyperoptic

[Denis Mann]

Hi Amanda

I will give you a good initial tip….
Write them and simply state that you are taking your complaint to the Ombudsman. They HATE this, since there is a significant cost involved each time the OB is involved. You will almost certainly find that they become motivated at the mention…

You might also look at
https://www.moneysavingexpert.com/site/resolver.

Denis